Help Center
Frequently asked questions
Everything you need to know about orders, shipping, returns, and our toys.
Returns & Refunds
30-day happiness guarantee. Email us to start a return.
5–7 business days after we receive the item.
Email "data@staiirs.com" with a photo and we'll replace or refund it.
Products & Safety
Every toy is chosen for safe materials and real durability.
Try our "Find the perfect toy" quiz on the homepage.
Payment & Account
All major cards plus Shop Pay at checkout.
No, you can check out as a guest. Still, it is reccommended for you to create an account for tracking and managing your orders.
Orders & Shipping
Across the EU, to 12+ countries. Enter your address at checkout to confirm.
Free over €40; a flat rate under that, shown at checkout
Dispatched in 1–2 business days, delivered depends on the distance and geological area.