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Help Center

Frequently asked questions

Everything you need to know about orders, shipping, returns, and our toys.

Returns & Refunds

30-day happiness guarantee. Email us to start a return.

5–7 business days after we receive the item.

Email "data@staiirs.com" with a photo and we'll replace or refund it.

Products & Safety

Every toy is chosen for safe materials and real durability.

Try our "Find the perfect toy" quiz on the homepage.

Payment & Account

All major cards plus Shop Pay at checkout.

No, you can check out as a guest. Still, it is reccommended for you to create an account for tracking and managing your orders.

Orders & Shipping

Across the EU, to 12+ countries. Enter your address at checkout to confirm.

Free over €40; a flat rate under that, shown at checkout

Dispatched in 1–2 business days, delivered depends on the distance and geological area.